Freshchat là một phần mềm Chat trực tuyến hiện đại dùng đề tích hợp vào Website hoặc Ứng dụng điện thoại để có thể hỗ trợ Khách hàng trực tiếp. Ngoài ra, bạn còn có thể trải nghiệm được tính năng xác định được hành vi của khách hàng trên website, qua đó xác định được đâu là Khách hàng tiềm năng. Đặc biệt hơn nữa là Freshchat còn có thể tích hợp với công cụ CRM để quản lý Khách hàng tiềm năng và các đơn hàng một cách dễ dàng.
Why Choose us ?
Why FreshChat?
Modern messaging feel for to engage easily
- customers
- your leads
- web visitor
A continuous, familiar messaging experience
Give your visitors and users the experience of modern messaging with custom view, unlimited contacts, even team widget
Message Channels
Categorize conversations into topic-based message channel for setting expectations or for routing to the right groups
Unlimited Contacts
Don’t delete data of visitor who chat with you as your website traffic grows. Save and access them on any pricing plan
Priority Inbox
Discover and respond to vital conversations, with filtered views that sort based on time for which responses are due
Custom Views
Filter conversations by team members, groups, and message channels, and save the views you access frequently
Web Messenger
Modern, personal, and continuous. Use emojis, videos, or words. Get all the forgotten context from chat history
Team Widget
Help your team talk to visitors with a widget that sits right inside the CRM or helpdesk apps they are on
Engage when it matters the most and automate your lead capture
Reach out to visitors before they lose interest in your site with trigger message, in-app campaign, and bots for automation
Triggered Messages
Engage visitors before they stop caring. Use advanced event and attribute based targeting to send them the right message at the right moment
In-App Campaign
Be the advocate your customer needs at all times. Onboard, educate, retain, re-engage. Enable everything for great customer success
Bot
Generate leads 24×7 – even when your team is offline. Let the bot exchange pleasantries, set expectations, and reduce team dependency
Auto-assign the right conversation to the right team member
Auto-assign conversations to members in a group based on their skill levels and conversation load also set assignment rule based on certain condition
IntelliAssign
Auto-assign conversations to team members, according to their groups, and based on their current load and skill levels
Group
Create expertise-based or category-based team member groups. Route conversations to the right group, and automate assignment within a group
Assigment Rules
conversations to specific team members or groups based on pre-set conditions like chat keywords, language, user properties, time of day, and more
Help visitors find solutions from inside the messenger
Don’t make self-service another silo, try helping visitor from inside the messenger with FAQ integrated and multilingual support
In-Product FAQs
Deflect common queries with an integrated FAQ browse and search experience inside the messenger, and native FAQs on mobile
Multilingual FAQs
self-help to visitors in the language they prefer. Empower your team members by giving them more than 31 languages to create FAQs in
FAQ Feedback
Gather feedback with an easy upvote or downvote on FAQ content, and keep your self-service experience top notch
Bring your team members closer to their goals with automate tasks
Give your team everything they need to make them focus on great conversations rather than mundane task
Smartplugs
Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter and support faster
Canned Response
Set up pre-formatted responses for common message to reduce time on re-typing message and optimize resolution time
Private Notes
Take pointers, log updates, and record learnings. Share this with your team for collective learning and real-time sharing
Business Hours
Let your visitors know when your team is offline, and when they’ll get back. Set up automated messages that inform them this better
Bulk Actions
Select multiple conversations from multiple customer and engage, assign, or resolve in one go. Save time, and increase productivity
Read Receipts
Give team members clarity on the conversation status by displaying the customer read status of a message and engage smarter
Act on metrics in real-time while measuring growth rate
Check your team performance. Get summary of your team performance including how fast they response, resolution time, and customer satisfaction score
Real-Time Dashboard
Get a visual summary of your team’s performance. Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload
Customer Satisfaction Score
Measure team member performance. Find out if it was a yay or nay for your team with CSAT ratings and subjective feedback
Best of all worlds, to make a smart decisions
One of Freshchat features, integrate with your favorite application
Facebook Messenger
Manage Facebook Messenger conversations, respond to customer enquiries, and provide real-time updates in one place
Slack
convert the conversations on Slack into messages, also respond to conversations right away from your Slack
ClearBit
Know more about your lead. Get access to your visitor’s company details, contact information, job details, and link to social profiles
Zendesk
Convert conversations in Freshchat as tickets on Zendesk. Manage and respond to Freshchat conversations through the Zendesk inbox
Freshdesk
Freshdesk user? you can strengthen them with Freshchat. Convert the conversations and support queries into tickets on Freshdesk
FreshSales
Auto-upload leads from chat into Freshsales. Use the Freshchat to start conversations – engage leads, qualify, and close them all from one place
Chat beyond your desk
Instant and gratifying experiences for on-the-go conversation
In-App Support
your app users to get in touch with you with real-time notifications, rich media and native FAQs, also support users wherever they are
Push Notifications
Alert users on mobile and team members who use the app, to respond to messages, even when they are not active inside the app
Mobile App For Team
Engage with visitors and users on the fly with Freshchat’s app for team members therefore designed to make selling and supporting mobile-friendly
Pricing
tháng
năm
Blossom
Đáp ứng tính năng Hỗ Trợ
435.000 vnđ
/agent/tháng (Cam kết tháng)
Priority Inbox
Message Channels
Integrations
Mobile App
Notifications
Limited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Limited Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting
Message Channels
Integrations
Mobile App
Notifications
Limited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Limited Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting
Garden
Đáp ứng tính năng Hỗ Trợ + Kinh Doanh
664.000 vnđ
/agent/tháng (Cam kết tháng)
Priority Inbox
Message Channels
Integrations
Mobile App
Notifications
Unlimited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Limited Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting
Message Channels
Integrations
Mobile App
Notifications
Unlimited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Limited Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting
Estate
Đáp ứng mọi nhu cầu
1.122.000 vnđ
/agent/tháng (Cam kết tháng)
Priority Inbox
Message Channels
Integrations
Mobile App
Notifications
Unlimited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Advanced Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting
Message Channels
Integrations
Mobile App
Notifications
Unlimited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Advanced Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting