Freshchat là một phần mềm Chat trực tuyến hiện đại dùng đề tích hợp vào Website hoặc Ứng dụng điện thoại để có thể hỗ trợ Khách hàng trực tiếp. Ngoài ra, bạn còn có thể trải nghiệm được tính năng xác định được hành vi của khách hàng trên website, qua đó xác định được đâu là Khách hàng tiềm năng. Đặc biệt hơn nữa là Freshchat còn có thể tích hợp với công cụ CRM để quản lý Khách hàng tiềm năng và các đơn hàng một cách dễ dàng.

Tổng quan

Modern Messaging

Continuous, Familiar Messaging with Unlimited Contacts

Automate Your Lead Capture

Engage with your customer easily and auto lead captured with bot

Auto-Assign to Right Team

Assign lead to the right member based on keyword, language and more

Closer to the Goal

Give everything that your team member need to focus on great conversation

Act on Metrics in Real-Time

Get a visual summary and measurement of team performance

Instant and Gratifying Experience for Mobile

In-App chat on your mobile device anytime with rich media and FAQ

Solution from Inside Messenger

Help visitor from inside the messenger with self-service feature and Multilingual support

Smart Integration with Your Fav Apps

Use Freshchat with your favorite applications like facebook messenger, and many more

Why Choose us ?

All you Need for IT solution

We will assist you until the onboarding process. So, if you encounter a problem, reach us anytime, we’ll gladly to help you out

Customer Satisfaction

We will do our best to give best service to our customer because customer satisfaction is one of the key of our success. Your happiness is our happiness

Support Local Languages

We communicate in plain way that everyone will understand, so rest assured and also we can support you in Indonesian and English

Custom Integrations

Already have favorite apps and want integration instead? Don’t worry, we offer custom integrations with your preferred apps

Why FreshChat?

Modern messaging feel for
  • customers
  • your leads
  • web visitor
to engage easily

Tính năng

A continuous, familiar messaging experience

Give your visitors and users the experience of modern messaging with custom view, unlimited contacts, even team widget

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Message Channels

Categorize conversations into topic-based message channel for setting expectations or for routing to the right groups

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Unlimited Contacts

Don’t delete data of visitor who chat with you as your website traffic grows. Save and access them on any pricing plan

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Priority Inbox

Discover and respond to vital conversations, with filtered views that sort based on time for which responses are due

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Custom Views

Filter conversations by team members, groups, and message channels, and save the views you access frequently

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Web Messenger

Modern, personal, and continuous. Use emojis, videos, or words. Get all the forgotten context from chat history

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Team Widget

Help your team talk to visitors with a widget that sits right inside the CRM or helpdesk apps they are on

Engage when it matters the most and automate your lead capture

Reach out to visitors before they lose interest in your site with trigger message, in-app campaign, and bots for automation

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Triggered Messages

Engage visitors before they stop caring. Use advanced event and attribute based targeting to send them the right message at the right moment

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In-App Campaign

Be the advocate your customer needs at all times. Onboard, educate, retain, re-engage. Enable everything for great customer success

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Bot

Generate leads 24×7 – even when your team is offline. Let the bot exchange pleasantries, set expectations, and reduce team dependency

Auto-assign the right conversation to the right team member

Auto-assign conversations to members in a group based on their skill levels and conversation load also set assignment rule based on certain condition

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IntelliAssign

Auto-assign conversations to team members, according to their groups, and based on their current load and skill levels

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Group

Create expertise-based or category-based team member groups. Route conversations to the right group, and automate assignment within a group

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Assigment Rules

conversations to specific team members or groups based on pre-set conditions like chat keywords, language, user properties, time of day, and more

Help visitors find solutions from inside the messenger

Don’t make self-service another silo, try helping visitor from inside the messenger with FAQ integrated and multilingual support

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In-Product FAQs

Deflect common queries with an integrated FAQ browse and search experience inside the messenger, and native FAQs on mobile

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Multilingual FAQs

self-help to visitors in the language they prefer. Empower your team members by giving them more than 31 languages to create FAQs in

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FAQ Feedback

Gather feedback with an easy upvote or downvote on FAQ content, and keep your self-service experience top notch

Bring your team members closer to their goals with automate tasks

Give your team everything they need to make them focus on great conversations rather than mundane task

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Smartplugs

Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter and support faster

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Canned Response

Set up pre-formatted responses for common message to reduce time on re-typing message and optimize resolution time

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Private Notes

Take pointers, log updates, and record learnings. Share this with your team for collective learning and real-time sharing

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Business Hours

Let your visitors know when your team is offline, and when they’ll get back. Set up automated messages that inform them this better

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Bulk Actions

Select multiple conversations from multiple customer and engage, assign, or resolve in one go. Save time, and increase productivity

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Read Receipts

Give team members clarity on the conversation status by displaying the customer read status of a message and engage smarter

Act on metrics in real-time while measuring growth rate

Check your team performance. Get summary of your team performance including how fast they response, resolution time, and customer satisfaction score

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Real-Time Dashboard

Get a visual summary of your team’s performance. Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload

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Customer Satisfaction Score

Measure team member performance. Find out if it was a yay or nay for your team with CSAT ratings and subjective feedback

Best of all worlds, to make a smart decisions

One of Freshchat features, integrate with your favorite application

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Facebook Messenger

Manage Facebook Messenger conversations, respond to customer enquiries, and provide real-time updates in one place

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Slack

convert the conversations on Slack into messages, also respond to conversations right away from your Slack

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ClearBit

Know more about your lead. Get access to your visitor’s company details, contact information, job details, and link to social profiles

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Zendesk

Convert conversations in Freshchat as tickets on Zendesk. Manage and respond to Freshchat conversations through the Zendesk inbox

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Freshdesk

Freshdesk user? you can strengthen them with Freshchat. Convert the conversations and support queries into tickets on Freshdesk

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FreshSales

Auto-upload leads from chat into Freshsales. Use the Freshchat to start conversations – engage leads, qualify, and close them all from one place

Chat beyond your desk

Instant and gratifying experiences for on-the-go conversation

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In-App Support

your app users to get in touch with you with real-time notifications, rich media and native FAQs, also support users wherever they are

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Push Notifications

Alert users on mobile and team members who use the app, to respond to messages, even when they are not active inside the app

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Mobile App For Team

Engage with visitors and users on the fly with Freshchat’s app for team members therefore designed to make selling and supporting mobile-friendly

Free Product Demo

We will assist you during your Freshdesk trial and feel free to share us your schedule for 1-on-1 online product demo. It’s Free.

Start Trial

Pricing

tháng năm
Blossom

Đáp ứng tính năng Hỗ Trợ

444.600 vnđ

/agent/tháng (Cam kết tháng)
Priority Inbox
Message Channels
Integrations
Mobile App
Notifications
Limited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Limited Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting

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Garden

Đáp ứng tính năng Hỗ Trợ + Kinh Doanh

912.600 vnđ

/agent/tháng (Cam kết tháng)
Priority Inbox
Message Channels
Integrations
Mobile App
Notifications
Unlimited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Limited Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting

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Estate

Đáp ứng mọi nhu cầu

1.380.600 vnđ

/agent/tháng (Cam kết tháng)
Priority Inbox
Message Channels
Integrations
Mobile App
Notifications
Unlimited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Advanced Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting

View details

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Forest

Đáp ứng mọi nhu cầu cho doanh nghiệp

2.316.600 vnđ

/agent/tháng (Cam kết tháng)
Priority Inbox
Message Channels
Integrations
Mobile App
Notifications
Unlimited Triggered Messages
Integrated FAQs
Reports
Assignment Rules
Smart Plugs
Business Hours
Advanced Dashboard
Bots
In-app Campaigns
IntelliAssign
Multilingual Support
IP Whitelisting
Domain Whitelisting
User Authentication(JWT)

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Hide details